Student Loan Advocate

The following federal and state resources are available to assist you in resolving issues with your private and/or federal loans after exhausting efforts with your student loan servicer.

Consumer Financial Protection Bureau Private Student Loan Ombudsman

Email: CFPBOmbudsman@cfpb.gov 
Phone: (855) 830-7880 or (202) 435-7880 
Mail: If you need to mail something to the CFPB Ombudsman, you must first contract the office by email or phone.

CFPB Ombudsman | Consumer Financial Protection Bureau

State Student Loan Advocate and Ombudsman Offices

California

Department of Financial Protection and Innovation 
Attn: Consumer Services 
2101 Arena Blvd. 
Sacramento, CA 95834 
866-275-2677 
Website: https://dfpi.ca.gov/file-a-complaint

Colorado

Colorado Department of Law 
Consumer Protection Section 
Consumer Credit Unit - SLS 
720-508-6975 
Email: CSLSA@coag.gov 
Website: https://coag.gov/office-sections/consumer-protection/consumer-credit-unit/student-loan-servicers-act/office-sections-consumer-protection-consumer-credit-unit-student-loan-servicers-act-consumers/

Connecticut

Department of Banking 
860-240-8170 or 800-831-7225, option 2 
Email: banking.complaints@ct.gov 
Website: https://portal.ct.gov/DOB/Consumer/Consumer-Complaints/Student-Loan-Servicer

District of Columbia

Student Loan Ombudsman 
Department of Insurance, Securities and Banking 
202-727-8000 
Email: DCLoanHelp@dc.gov 
Website: https://disb.dc.gov/page/meet-student-loan-ombudsman

Illinois

Student Loan Ombudsman 
Illinois Attorney General Office 
800-455-2456 
Website: https://illinoisattorneygeneral.gov/consumer-protection/student-loan-debt-assistance/

Maine

Department of Professional & Financial Regulation 
Bureau of Consumer Credit Protection 
207-624-8527 or 888-332-8529 
Website: https://www.maine.gov/pfr/consumercredit/consumer/student_loans.html

Maryland

Student Loan Ombudsman 
Office of the Commissioner of Financial Regulation 
Maryland Department of Labor, Licensing and Regulation 
1100 North Eutaw St., Suite 611 
Baltimore, MD 21201 
410-230-6077 or 888-784-0136 
Email: studentloan.ombudsman@maryland.gov 
Website: https://www.dllr.state.md.us/finance/consumers/frslombud.shtml

Massachusetts

Massachusetts Student Loan Ombudsman 
Student Loan Assistance Unit 
888-830-6277 
Website: https://www.mass.gov/forms/submit-a-student-loan-help-request

Minnesota

Department of Commerce
Main Office, Golden Rule Building
85 Seventh Place East
Suite 280
Saint Paul, MN 55101
651-539-1500
651-539-1441
1-800-657-3602
Email: commissioner.commerce@state.mn.us

New Jersey

Student Loan Ombudsman 
Department of Banking & Insurance 
(800) 446-7467 
Website: https://www.state.nj.us/dobi/division_consumers/finance/studentloan/index.html

New York

New York State Department of Financial Services 
800-342-3736 
Website: https://www.dfs.ny.gov/consumers/student_protection

Nevada

Student Loan Ombudsman 
702-486-3384 or 888-477-2667 
Email: SLO@nevadatreasurer.gov 
Website: https://nvigate.gov/programs/ombudsman/

Oregon

Student Loans Ombudsman
P.O. Box 14480
Salem, OR 97309
1-888-877-4894
Email: DFR.bankingproducthelp@dcbs.oregon.gov
Website: https://dfr.oregon.gov/help/student-loan-help/Pages/index.aspx

Rhode Island

Office of Attorney General
Consumer Protection Unit
401-274-4400
Website: https://riag.ri.gov/about-our-office/divisions-and-units/civil-division/public-protection/consumer-protection/help

Virginia

Scott Kemp, Student Loan Advocate 
Office of the Qualified Education Loan Ombudsman 
State Council of Higher Education for Virginia 
James Monroe Building, 10th Floor 
101 N. 14th Street 
Richmond, VA 23219 
Email: studentloan@schev.edu 
Website: https://www.schev.edu/students/student-loan-advising/private-loan

Washington

Student Loan Advocate 
Washington Student Achievement Council 
917 Lakeridge Way SW 
Olympia, WA 98502 
Phone: 360-753-7800 
Email: loanadvocate@wsac.wa.gov 
Website: https://wsac.wa.gov/loan-advocacy