Frequently Asked Questions

Choose from the list of menu topics to sort through our FAQs.

Statements and Paperless Billing

How do I set up paperless billing and email notifications?

It's quick and easy to go paperless! Just follow these steps:

  1. Sign into MyVSAC.
  2. Click "Loan Info & Make Payments."
  3. In the "Go Green" box, click "Choose Paperless Statements and Go Green!"
  4. From your MyVSAC profile, click "Make Payment" to enter LoanPayTM.
  5. Once in LoanPayTM, click "User Preferences" in the navigation column on the left.
I requested to go paperless, why am I getting statements?

If your account is past due, VSAC resumes sending paper statements. Once your account is current, we'll stop sending paper statements.

Will I get a monthly statement?

Yes, monthly statements are generated approximately 23 days before your due date. If you have a cosigner, your cosigner will also receive a monthly statement.

You will not receive a monthly statement if your payments have been suspended due to deferment, forbearance, or enrollment.