If you're a federal employee with student loan debt who's affected by the government shutdown, call VSAC—we can help. 877-253-6485
VSAC will be closed Monday, January 21, 2019 in observance of Martin Luther King, Jr. Day.
Frequently Asked Questions
Choose from the list of menu topics to sort through our FAQs.
MyVSAC Account Access
How do I log in to MyVSAC?
Click on the MyVSAC button in the top right-hand corner of this web page and enter the username (email address) and password you chose when you registered. If you haven’t set up a username and password, click “Register Now” in the “Register for MyVSAC” box.
Where do I get a MyVSAC username?
You can choose your MyVSAC username during registration. Your username must be a unique valid email address. This means that each VSAC customer must have their own email address. We recommend that you don’t use a school or work email address. Your user name is not case sensitive.
Where do I get a MyVSAC password?
You can choose your MyVSAC password during registration. A one-time verification email will be sent to the email address you provide. Click on the link in the email to complete your registration and create your password.
What are the MyVSAC password requirements?
Passwords are case sensitive and must contain:
- at least 8 characters
- one lower case letter
- one upper case letter
- one number
- no parts of your username
Special characters (e.g. @ # % etc.) are allowed, but not required.
How do I set up a MyVSAC profile?
Click on "Register Now" within MyVSAC and follow the prompts.
What information will MyVSAC provide?
When you sign up for MyVSAC, you’ll be able to:
- access your grant and/or loan account information
- apply for Vermont grants or VSAC-assisted scholarships
- make payments
- set up paperless billing and email notifications
- view your 1098-E interest paid figure for the most recent tax year
I started to create a profile and then left my computer. Do I have to start again from the beginning?
It depends on where you left off in the registration process. If your username was successfully created, you’ll receive an email with a link to complete the registration process. If you didn’t receive this email, you’ll need to start over.
When does the one-time verification email, to complete my registration, expire?
The link expires after 7 days.
If it’s been more than 7 days since you received the link, you’ll need to call VSAC at 833-819-0087 to request a new activation link.
How can I view information concerning my education loan accounts?
Once you’ve logged in to your MyVSAC account to view an existing loan, click on “Loan Info & Make Payments” to display information about your VSAC education loan accounts.
To apply for a new Vermont Advantage Loan or to check on the status of the new loan, click on “Apply now or check status.”
What if I forget my password or my username?
Click the “I forgot my password” (or “I forgot my username”) link in the “Need Help?” box and then follow the prompts.
How do I change my MyVSAC password?
On the MyVSAC log in page, click “I forgot my password” and follow the prompts.
If I forget my password and it gets reset, can I then change it back to a password that I’ve used in the past?
The new password cannot be the most recently used password and must meet MyVSAC password requirements.
What are the security answer requirements?
Your answer to the security question must be at least four characters long and cannot contain any part of your username (email address) or password.