Frequently Asked Questions

Choose from the list of menu topics to sort through our FAQs.

Web Browser Versions and Settings

How do I view and edit my browser settings?

Internet Explorer

Select menu bar "Tools" then "Internet Options."

Enable JavaScript
  1. Within the Internet Options controller, select the "Security" tab.
  2. Select the globe icon for the Web content zone titled "Internet."
  3. Set the "Security Level" to the default setting of "Medium."
Enable Cookies
  1. Within the Internet Options controller, select the "Privacy" tab.
  2. Set the "Privacy Setting" to no higher than "Medium High."
Enable SSL
(Secure Socket Layer)
  1. Within the Internet Options, select the "Advanced" tab; then scroll down to the "Security" section.
  2. Make certain the check boxes for the following options are checked:
    • Use SSL 2.0
    • Use SSL 3.0
    • Use TLS 1.0 (optional)
Enable HTTP 1.1
  1. Within the Internet Options controller, select the "Advanced" tab; then scroll down to the "HTTP 1.1 settings" section.
  2. Make certain the check boxes for the following options are checked:
    • Use HTTP 1.1
    • Use HTTP 1.1 through proxy connections (optional)

 

Mozilla Firefox

Select menu bar "Tools" then "Options".

Enable JavaScript
  1. Within the Options controller, select the "Content" button.
  2. Make certain the check boxes for the following features are checked:
    • Enable JavaScript
    • Enable Java
Enable Cookies

Cookies are enabled by default in Firefox.
Mozilla support resource: Enable and disable cookies in Firefox

Enable SSL
(Secure Socket Layer)
  1. Within the Options controller, select the "Advanced" button.
  2. Select the tab labeled "Encryption."
  3. Make certain the check boxes for the following features are checked:
    • Use SSL 3.0
    • Use TLS 1.0

 

Google Chrome

Select the "Customize and control Google Chrome" button (button in upper right with 3 horizontal bars) then "Settings" and "Show advanced settings" at the bottom of the page.

Enable JavaScript
  1. In the "Privacy" section, select the "Content settings..." button.
  2. In the JavaScript section, select "Allow all sites to run JavaScript (recommended)".
Enable Cookies
  1. In the "Privacy" section, select the "Content settings..." button.
  2. In the "Cookies" section, select "Allow local data to be set (recommended)."
Enable SSL
(Secure Socket Layer)
  1. In the "Network" section, select the "Change proxy settings..." button.
  2. In the "Internet Properties" window, select the "Advanced" tab, scroll down to "Security."
  3. Make certian the following features are checked:
    • Use SSL 3.0
    • Use TLS 1.0

 

Apple Safari

Select "Safari settings" button (gear shape in upper right), then Preferences.

Enable JavaScript
  1. Select the "Security" button.
  2. In the "Web Content" section, make certain the check boxes for the following features are checked:
    • Enable Java
    • Enable JavaScript
Enable Cookies
  1. Select the "Privacy" button.
  2. In the "Block cookies" section, select the radio button for the following feature:
    • Never
Enable SSL (Secure Socket Layer)

Safari uses SSL encryption by default, and there is no setting to enable.

 

 

Document reader software information

Some larger documents (such as brochures, reports, and publications) posted on our website are stored as "PDFs" (portable document files). Links to these documents are noted with (PDF).

To view these documents, you'll need a recent version of Adobe Reader. This program is available as a free download from Adobe Systems Inc. at www.adobe.com. Links to download Adobe Reader are also provided on most of our web pages that include links to PDF documents. If you already have Adobe Reader installed on your computer, simply select the link to the document, and the publication will begin downloading.

How do I determine my browser name and version (example: Internet Explorer, Firefox, etc.)
  1. Open your Web browser.
  2. From the browser’s menu bar for IE, FireFox, and Safari , select "Help." For Chrome, select the "Customize and control Google Chrome" button (button in upper right with 3 horizontal bars).
  3. Then select "About..." to display a screen that shows your browser name and the current version.
How do I clear my browser cache and temporary internet files?

Internet Explorer

  1. Open Internet Explorer.
  2. Select Tools (gear shaped icon in upper right corner), click Safety, and then Delete Browsing History.
  3. Select the check box next to each category of information you want to delete.
  4. Select the Preserve Favorites website data check box if you don' want to delete the cookies and files associated with websites in your Favorites list.
  5. Click Delete. (This could take a while if you have a lot of files and history.)

Additional Microsoft Help

Mozilla Firefox

  1. Open Firefox.
  2. Select Menu (three horizontal lines in upper right corner), choose Options.
  3. Click the Advanced, then Network tab.
  4. In the Cached Web Content section, click the Clear Now button.

Additional Mozilla Help

Google Chrome

  1. Open Chrome.
  2. Select the Chrome menu (three horizontal lines in upper right corner).
  3. Select Tools, then Clear browsing data.
  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
  6. Click Clear browsing data.

Additional Chrome Help

Apple Safari

  1. Open Safari.
  2. Choose Edit from the top navigation bar.
  3. Select Empty Cache, then Empty.

Additional Safari Help

What browsers are supported?

If you have a question about compatibility for your specific computer, please check the original documentation for your computer or check with the manufacturer.

If you aren't currently using one of these browsers, you can download one by selecting on the appropriate icon below.

Internet Explorer.JPG        Firefox Image.JPG     Chrome Image.JPG     Safari Image.JPG